HOW LONG DOES SHIPPING TAKE?

Orders are typically processed and shipped within one business day.

We typically use Australia Post to get your goods to you. Once your order has left our warehouse, it can take up to 3-7 business days to be delivered.

For any other shipping question, please feel free to contact us.

Please note: We do sometimes get busy during our sale/promotional periods, so delivery may take a little longer than the times listed.

 

WHERE IS MY ORDER?

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain a tracking number so you can track the progress of your order through our partnered courier’s website.

Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system. If you are not receiving updates from Australia Post, first check your junk mail or spam filters to see if the tracking emails have ended up there. If you have no luck, contact us and we will send you the tracking number.

If you have any questions about your order please contact our Customer Service team on info@tintinshop.com.au or +65 8183 2210.

 

WHAT ABOUT TAXES AND FEES?

Your order will be charged in Australian (AUD) dollars include Australian GST (Goods and Services Tax).

 

Please contact our team if you have any questions or require further information:

Email: info@tintinshop.com.au

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