Shipping Policy

HOW LONG DOES SHIPPING TAKE?

Orders are typically processed and shipped within one business day.

In Australia we use Australia Post eParcel to get your goods to you. Once your order has left our warehouse, it can take up to 2-5 business days to be delivered.  

 City

Delivery Estimate after Processing

Sydney

1 - 2 business days

Melbourne

2 - 3 business days

Canberra

2 - 3 business days

Adelaide

2 - 3 business days

Hobart

3 - 5 business days

Brisbane

3 - 5 business days

Perth

5 - 10 business days

Darwin

5 - 10 business days

Please note: We do sometimes get busy during our sale/promotional periods, so delivery may take a little longer than the times listed. Shipping may also take longer for overseas deliveries.

 

WHERE IS MY ORDER?

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through our partnered courier’s website.

Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system. If you are not receiving updates from Australia Post, first check your junk mail or spam filters to see if the tracking emails have ended up there. If you have no luck, contact us and we will send you the tracking number.

If you have any questions about your order please contact our Customer Service team on info@tintinshop.com.au or +61 406 475 581

 

WHAT ABOUT TAXES AND FEES?

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax).

 

Please contact our team if you have any questions or require further information:

Email: info@tintinshop.com.au

Telephone: +61 406 475 581